Client Feedback

“An insider’s view from the outside”


Our Company, and more specifically the RM Department, has not historically produced written processes and procedures.

Given the complicated nature of our decentralized structure ( 75+ autonomous Brands) our risk management and insurance programmes are also complex. We decided to employ the services of RCN to map out our processes in detail. This required RCN to conduct several interviews with internal and external stakeholders (there are many) in order to obtain the overall picture. The service rendered was thorough, meticulous, and rendered on a timely basis. It will serve as an important reference, particularly for new recruits and, also, future internal audits.



RCN’s expertise and process rigour enabled us to undertake a significant restructuring of our corporate insurance programme with confidence.

Their long years of experience represented real added value in reassuring and convincing the various internal stakeholders and decision-makers. Collaboration with RCN brought the advantage of independent and confidential dialogue with experts who are neither our brokers nor our insurers.

The RCN team was proactive, diligent, and readily available to us throughout the project. It is for these reasons that we would recommend them to others.



We were looking for experienced, independent support in coping with a complex project-related bid tender. RCN provided that support and exceeded our expectations in terms of planning, ideas and service performance.

RCN provided precisely the kind of technical support that we were looking for. Their ability to think out of the box and their project management rigour significantly contributed to the mission‘s success. We were very pleased with the high degree of professionalism.



RCN teamed up with our law firm in the field of a very complex mission relating to the insurance coverage of infrastructure work relating to a nuclear site. RCN was an efficient and trustworthy partner who delivered work of high quality in a timely and responsive manner.

RCN demonstrated a deep commercial insurance expertise when questioned directly by client senior executive management and provided extremely helpful support to our legal team.



RCN joined our team in support of the preparation, selection and management of Broker arrangements in pursuit of Loss Portfolio Transfer (LPT) opportunities.

Both Roger and Chris brought significant experience and trusted insight to the process, which they managed through to the preferred Broker selection, ensuring we started our LPT process with a clear and well-defined plan.

Their one-team approach laid a foundation for the successful transfer of risk for significant legacy US liabilities.